Frequently Asked Questions
1. What payment methods do you accept?
We accept major payment methods including online banking, credit/debit cards, e-wallets, and other secure payment gateways available during checkout.
2. How long does shipping take?
Orders are usually processed within 1–3 working days. Delivery time may vary depending on your location and courier service.
3. Do you provide tracking numbers?
Yes. Tracking details will be provided once your order has been shipped.
4. Can I cancel or modify my order?
Orders can only be cancelled or modified before shipment. Please contact us as soon as possible after placing your order.
5. What if I receive a damaged or wrong item?
Please contact us within 48 hours after receiving the parcel with clear photos of the item and packaging for assistance.
6. Do you offer refunds or returns?
Returns and refunds are subject to our return policy. Items must be unused, in original condition, and returned within the stated return period.
7. Are the product colors accurate?
We try our best to display product colors accurately. However, actual colors may vary slightly due to screen settings and lighting.
8. How can I contact customer support?
You may contact us through our Contact Us page, email, WhatsApp, or social media channels during business hours.
9. Do you ship internationally?
International shipping availability depends on the destination country. Shipping fees and delivery times may vary.
10. Is my personal information secure?
Yes. Customer information is kept private and protected through secure systems and payment gateways.
11. Will I receive an order confirmation?
Yes. An order confirmation email/message will be sent after successful payment.
12. What happens if my parcel is delayed?
Delivery delays may happen during peak seasons, public holidays, or courier issues. We will assist in checking the shipment status if needed.
13. Can I exchange a product?
Product exchanges are subject to stock availability and approval under our exchange policy.
14. Are all products ready stock?
Product availability may vary. Some items may be ready stock while others may require pre-order processing time.
15. Do prices include shipping fees?
Shipping fees are usually calculated separately during checkout unless stated otherwise.
“Pure Protein For Peak Performance.”
“Pure Protein For Peak Performance.”
Your Partner in Clean, Healthy Living! At Simofit, we’re committed to your wellness journey. Our products are crafted with care, using high-quality ingredients to support a balanced, active lifestyle.
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